Listening is more than simply hearing.
Uses: Customer service training, presentation skills, conflict resolution, team building, job coaching
The Personal Listening Profile® helps people discover their most natural approach to listening while gaining insight into the different listening approaches of others. In addition, participants learn when and how to adopt another approach for more successful communication.
Communication Gap Analysis (available online only)
An at-a-glance look at how your listening strengths and weaknesses relate to the intended messages of a speaker is available in the Communication Gap Analysis. An action-planning section encourages you to reflect on your listening style and to develop strategies for improvement.